Frequently Asked Questions

Find answers to common questions about Cottonball's services, prescriptions, and membership.

General

What is Cottonball?: Cottonball is a modern telehealth platform designed specifically for women's healthcare needs. We provide convenient access to healthcare providers, personalized treatment plans, and prescription delivery services.
How does Cottonball work?: After signing up, you'll complete a comprehensive health questionnaire and connect with a licensed healthcare provider. They'll review your information, create a personalized treatment plan, and if appropriate, prescribe medications that will be delivered directly to your door.
Is Cottonball available in my state?: Cottonball currently operates in select U.S. states. During the sign-up process, we'll confirm if our services are available in your area. We're continuously expanding our coverage to serve more patients.

Are Cottonball's healthcare providers licensed?: Yes, all Cottonball healthcare providers are licensed professionals who undergo rigorous verification. Our network includes board-certified physicians, nurse practitioners, and specialists.
What conditions do you treat?: We offer treatment for various conditions including skin care, hair loss, and general women's health concerns. Visit our services pages for a complete list of conditions we treat.
Can Cottonball be my primary care provider?: While we offer comprehensive care for many conditions, we recommend maintaining a relationship with a local primary care provider for in-person examinations and emergency situations.

How are prescriptions delivered?: Prescriptions are delivered directly to your door in discreet packaging through our partner pharmacy. Delivery is free and typically takes 2-3 business days.
Are the medications FDA-approved?: Yes, all medications prescribed through Cottonball are FDA-approved and sourced from a licensed compoundingpharmacy.

How much does Cottonball cost?: Cottonball offers flexible membership options starting at $15/month. This includes unlimited messaging with your care team and regular check-ins. Medication costs are separate and vary based on your treatment plan and insurance coverage.
Can I cancel my membership anytime?: Yes, you can cancel your membership at any time. There are no long-term commitments or cancellation fees.
Is my information secure?: Yes, we take your privacy seriously. All personal and medical information is protected with bank-level encryption and complies with HIPAA regulations.

Our care team is here to help. Get started today and experience healthcare designed for you.